This policy supports the integrity of the NEEC education program by ensuring appropriate staff-to- participant ratios and providing a safe and effective environment for both visitors and employees.
All groups must have a booking prior to visiting the NEEC. Bookings can be made online by visiting Book Canberra Excursions.
Bookings are approved by the NEEC through the Book Canberra Excursions portal. It is the responsibility of the booking agent to contact the NEEC if an email is not received within 24 hours or if there is any problem with the booking confirmation.
Three months prior to the visit, booking agents will receive a request to confirm their booking. Failure to do so may result in the loss of the booking.
Groups unable to make a suitable booking may request via Book Canberra Excursions to be put on the waiting list. Sessions which become available due to cancellations will be offered to groups on the waiting list.
The maximum number of participants in each session is:
Larger groups should book multiple sessions to ensure all participants are able to take part.
Adults accompanying school groups are not included in these numbers. However, if the number of accompanying adults results in the total number of participants exceeding 50, some may be asked to sit out to ensure a quality experience for students is maintained.
When groups exceed maximum numbers, additional students will not be accepted.
Groups who arrive at the NEEC with numbers exceeding the maximum will be asked to have excess participants sit out in order for the rest of the group to participate.
The NEEC will provide suggested activities/options for those unable to take part in the program.
A minimum of 2 adult supervisors is required for each session at the NEEC.
Teachers remain responsible for their students during their visit. It is a requirement of the NEEC that teachers remain with their students at all times. Failure to do so may result in the session being cancelled and the school asked to leave.
To ensure the safety of our visitors and staff, we have implemented the following changes to our programs:
Help us protect the community by adopting the following safety measures when visiting the NEEC:
The NEEC should be notified of changes as early as possible. Changes to bookings can be made through Book Canberra Excursions up until two weeks prior to the date of visit.
Bookings can only be changed by the agent who has made the booking. Groups who change booking agents will be required to complete the Tour Operator Transfer form and send to Support@bookcanberraexcursions.com.au.
If a group arrives more than 5 minutes late for their booking, the program may have to be shortened so that they still finish at the scheduled time and other groups are not disadvantaged.
If a group arrives more than 15 minutes late for their booking, the program may be cancelled at the discretion of NEEC management.
The AEC is committed to the following principles of service when dealing with NEEC bookings:
We commit to treating a complaint seriously, promptly and in line with the Complaints Management Policy. The policy sets out how to lodge a complaint and the principles and processes that we will follow to manage a complaint.
You are able to make a complaint or provide feedback online.