Frequently Asked Questions (FAQs)

General

After your session, log out by clicking on the arrow next to your email at the top right corner of the screen. From the drop-down menu, select ‘log out’.

You can change your password any time after you have logged into DemocraCity. Click on the arrow next to your email at the top right of the screen. From the drop-down menu, select ‘Change Password’.

Once you have updated your password, click on the white cross in the dialogue box to exit.

After you have logged in, you can enable two-factor authentication using Microsoft or Google Authenticator. Click on the arrow next to your email at the top right of the screen. From the drop-down menu, select ‘Enable 2FA’.

We would love to hear from you as part of our commitment to continual improvement. Email your feedback to Democracitygame@aec.gov.au.


Technical

You may need permission from your school, department or other authorities to whitelist or provide access to download the game. See our Technical and Policy FAQs.

DemocraCity has been approved or whitelisted by some State and Territory Education Departments. The AEC is working with each jurisdiction to seek endorsement of the game. For more information contact your IT Department, relevant authority or Democracitygame@aec.gov.au.

These devices are known to be compatible with DemocraCity. If your device is older than these devices, it may not be compatible. If your device is newer and not listed, please contact us.

Android

  • Google Pixel 5
  • Google Pixel 6
  • Google Pixel 7
  • Samsung Galaxy Flip 3
  • Samsung Galaxy S21 FE
  • Samsung Galaxy S21 Ultra
  • Samsung Galaxy S22
  • Any device superseding the above

iOS

  • iPhone 11
  • iPhone 12 Pro
  • iPhone SE
  • iPhone XS

iPadOS

  • iPad (6th Generation)
  • iPad Mini (5th Generation)
  • iPad Pro (4th generation)
  • Any device superseding the above

Windows

Minimum:

  • OS: Windows 10
  • Processor: Intel Core i7-4790
  • Memory: 8 GB RAM
  • Graphics: Intel Graphics 750
  • Storage: 2 GB available space

Recommended:

  • OS: Windows 11
  • Processor: Intel Core i7 8700
  • Memory: 16 GB RAM
  • Graphics: GTX 1080
  • Storage: 2 GB available space

MacOS

Minimum:

  • OS: Monterey
  • Processor: Intel Core i5 6500
  • Memory: 8 GB RAM
  • Graphics: AMD Radeon R9 M380 2GB
  • Storage: 2 GB available space

Recommended:

  • OS: Sequoia
  • Processor: Intel Core i5-8500
  • Memory: 16GB RAM
  • Graphics: AMD Radeon Pro 560X 4GB
  • Storage: 2 GB available space

Chromebook

Minimum:

  • Processor: Intel Celeron N4500
  • Memory: 4GB
  • Storage: 2 GB available space

Recommended:

  • Processor: Intel N-Series N200
  • Memory: 8GB
  • Storage 2GB available space

Yes, both are available on the downloads page.

The only site that needs to be accessed is https://democracity.aec.gov.au/ . This is the only domain DemocraCity communicates with. If it can’t be accessed, you may need to ask relevant authorities to specifically whitelist or exclude it.

The website is accessed by teachers to use the Control Panel and by the DemocraCity game to create data connections.

Teachers will be required to enter a valid email address to access the Control Panel which will be securely stored. The Control Panel allows student progress tracking via their email address.

Students will be required to enter a valid email address to start the game on their device and also return to a ‘save point’ in the game.

We don’t store IP addresses, location or any other identifiers. No other personal information is collected. Data collected as part of analytics is anonymised.

See the Privacy Collection Notice, End User License Agreement (EULA) and AEC’s commitment to Privacy under the Privacy Act 1988 for more information.

The data is stored on a database on our Amazon Web Services (AWS) server. DemocraCity is subject to the Australian Privacy Act 1988 and the Australian Privacy Principles.

We have undertaken an independent security audit of the game and portal. DemocraCity complies with Protective Security Policy Framework (PSPF) and the Australian Signals Directorate Information Security Manual (ISM) security standards.